Off the Shoulder Evening Gown

Customer retains all shipping costs.

Free shipping on purchases over $100.00

Cost of shipping is determined by state and current USPS rates. 

We process orders after we receive payment.
It usually takes 3-5 work days to process orders prior to shipping.
Delivery time depends on the shipping method chosen. Regional variations apply.

Three shipping methods as following:
Flat Rate Shipping 15-20 days
Standard Shipping 10-15 days
Expedited Shipping 5-8 days
You choose one of the shipping methods when you place an order.

There is a weight limit for flat/standard shipping, if it is overweight, expedited shipping is the best choice for the order.

Generally,shipping is mainly calculated by weight and area. At time of order, you choose the shipping method. The price for the shipping method will show accordingly.

Please note customizable garments may take up to 30 days for delivery.

After we receive your order, every item will undergo strict quality control in order to ensure the product's quality. (Please note that different items are subject to different processing times. Generally, the estimated processing time is about 4-10 business days).

To make a return please contact customer service. Return all shipped purchases to the address provided by customer service.

All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. Damaged items will not receive a refund.

Items have to be returned with an original invoice, and within 60 days of the initial date of purchase. Keyola will offer an exchange or full refund in the original form of payment.

After 60 days of the original date of purchase, Keyola will give an exchange or merchandise credit for the purchase price.

Without an invoice, Keyola will exchange or provide a merchandise credit for the lowest selling price.

Refunds will be released within 5 working days after we receive the package.